Fractional Operations

The operations partner who has run the machine before.

Monthly Retainer 10 to 15 Hours / Week Fully Remote IST Base · US Morning Overlap

Most scaling teams do not need a full-time VP of Operations yet. They need someone who has built the function before, can see around corners, and holds the standard while the team runs faster. That is the engagement: senior operations leadership, fractionally, without the full-time cost or the six-month hiring cycle.

For seed to Series B consumer and SaaS startups

Why This Is Different

I am not advising from a distance.

I am building a consumer startup myself, right now. So I know exactly what breaks at your stage, because it is breaking for me too. You get an operator in the same trenches, not a consultant with a framework.

Service Lines

Three ways I take work off your plate.

GTM & Revenue Operations

Building and running the motion from first lead to activated, retained customer. Lead data discipline, funnel reconciliation with AI-assisted analytics, conversion accountability, and the operating cadence that makes revenue predictable instead of episodic. Outcomes, not dashboards.

Service & Platform Operations

End-to-end ownership of the operational backbone behind a digital product: content and catalog operations, CX infrastructure with AI-assisted triage, global vendor delivery, and the governance that keeps quality flat while volume grows.

Vendor Governance & Operational Turnarounds

Walking into broken, multi-partner environments and leaving behind SLA structures, performance cadences, and accountability frameworks that hold after I leave. Diagnosis in weeks, not quarters.

Proof

Built before. At every scale.

Bharti Airtel

National Telecom Scale
Problem

A national broadband business needed outbound revenue-recovery and launch operations that did not exist.

Action

Built an outbound call center from scratch, including lease lines and IT infrastructure.

Action

Ran launch-to-day-90 operations for new products, owning daily lead data creation, cleanup, and reconciliation against conversion targets.

Action

Built the broadband reactivation function from zero.

Result

Scaled recovery volumes from ~200 to ~1,600 per month, reaching the #1 national ranking.

Result

Reduced 200+ seats to 40 through governance and process discipline.

Result

Managed 9,000 outsourced field engineers nationally through vendor GMs and VPs.

Veera

Global Consumer Platform
Problem

A fast-scaling consumer platform needed operational infrastructure that could keep pace with global growth.

Action

Owned platform and service operations for 2M registered users across 187 countries.

Action

Governed CPaaS vendors across 100+ countries, with Strapi CMS ownership and rewards catalog operations, using AI-assisted analytics to surface redemption drop-off patterns and drive inventory decisions.

Result

Delivered a Web2-to-Web3 migration supporting 300K+ verified wallets.

Harappa Education

EdTech
Problem

A 90-day content publishing backlog was choking delivery.

Action

Led a 23-member combined in-house and outsourced team and restructured cross-functional governance, cutting delivery variance by 40%.

Result

Cleared the backlog in 30 days while running CX for 50,000 active learners.

How an Engagement Starts

A 30-day paid pilot. Then we decide.

First engagements begin with a 30-day paid pilot at a founding-client rate: fixed scope, a defined deliverable. Paid because free work produces unserious engagements on both sides. Thirty days is enough to show working systems, not slideware.

If it works, we move to a monthly retainer. If it does not, you keep everything built.

30-Day Pilot Fixed Scope Founding-Client Rate Rate Shared in the First Conversation

I hold a maximum of two retainer clients at a time.

One conversation, and we will both know.

Tell me what is breaking, or what will break at the next stage of growth. I will tell you honestly whether fractional operations is the right fix, and what the first 30 days would look like.

Start the Conversation More About Me