Operations Leader · India
PMP® · McKinsey Forward Alumnus
Twenty years of turning ambiguous, high-volume operating environments into disciplined, scalable functions. Across telecom, digital platforms, and EdTech.
"Structure Where There Is None."
Based in Faridabad · Gurugram · Delhi NCR, India
About
I am a senior operations leader who has spent two decades walking into broken, ambiguous, high-volume environments and walking out with systems, teams, and frameworks that actually perform.
"Experience gets you in the room. But the work gets you the outcome."
My career spans Bharti Airtel, Harappa Education, and Veera. Across every assignment, the mandate has been the same: create structure where there is none, govern what others cannot, and deliver at a scale that moves the business.
Entering broken environments, diagnosing root causes fast, and building operational infrastructure that holds under pressure and scales with growth.
End-to-end ownership of digital and service platforms. From CMS and rewards infrastructure to CPaaS vendor ecosystems and global OTP delivery across 100+ countries.
Multi-partner ecosystems across geographies. Vendor selection, SLA enforcement, performance governance, and accountability frameworks that stick.
Integrating AI tools and workflows into operational processes to accelerate decision-making, automate triage, surface patterns, and strengthen service quality. Applied across platform operations, customer experience, and vendor analytics.
Experience
2023 – 2026
Director, Product Operations
2021 – 2023
Associate Director, Product & Content Operations
2017 – 2021
Head, Administration | PRO and Liaison Management
2004 – 2017
National Lead, Fault Repair & Operations Manager
Consulting
Available for consulting engagements where senior operations leadership is needed to diagnose, restructure, or scale a function. I work with startups, scale-ups, and established enterprises.
Audit broken functions, identify root causes, and implement frameworks that restore performance fast.
Build operational infrastructure for digital platforms, vendor ecosystems, and cross-functional programs from scratch.
Design KPI systems, SLA structures, and governance cadences that give leadership real visibility and accountability.
Whether you need a senior ops leader on a full-time basis or a focused consulting engagement to solve a specific problem, I am open to the conversation.
Open to Senior Director Operations, VP Operations, Head of Operations, and Director Product Operations mandates across Delhi NCR, India, and global remote.